Delivery Information

Delivery and Costs

Express Delivery via StarTrack

$15 or FREE on all orders over $150

Please allow 1-4 working days for delivery once dispatched. Shipping times do not include dispatch times. Current dispatch time is approximately 2-3 business days.


Tracking

To track your parcel, please click on your tracking number at the top of the order confirmation email.

For additional terms, please see the full Shipping Policy

Returns Policy

We offer returns, replacements or refunds within 30 days, for products damaged in transit, faulty or incorrect; or allergic reactions, if less than 20% of the product has been used. For further information and terms see our full Refund Policy.

If your product was purchased from another e-tailer, you will need to arrange your return with  them directly in accordance with their own returns policy.

How to return

To initiate a return, simply contact us with your order number, images of fault or allergic reaction and the product you wish to return. Our customer service team will then be in contact with further details.

Standard Returns Policy (excluding E-Gift Cards). Consumer law requires us to inform you that if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession – you may benefit from a statutory right to withdraw your offer or cancel your contract within a 14 day period. Please see the section in our Terms of Service headed "Cancellation Rights – Consumers" for further information.